Rubbish Removal Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Bermondsey provides rubbish removal and waste collection services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Service means any rubbish removal, waste collection, bulky waste clearance, house clearance, office clearance, garden waste removal, or related service provided by us.

We, us, our means Rubbish Removal Bermondsey, the service provider.

You, your means the person, company, or other legal entity that requests or books the Service.

Booking means a confirmed request for a Service, whether made by telephone, email, online form, or in writing.

Waste means any rubbish, refuse, or other materials that you ask us to collect and which we agree to remove in accordance with applicable waste regulations.

2. Scope of Service

We provide rubbish removal and waste collection services primarily within Bermondsey and nearby areas. The exact service area, types of waste collected, and service availability may vary and will be confirmed at the time of booking.

Our Services may include, but are not limited to, domestic waste removal, commercial waste collection, one-off clearances, regular collections, garden waste removal, and bulky item collection. Certain types of waste, including hazardous materials, may be excluded or subject to additional conditions or charges.

We reserve the right to refuse to collect any items that we reasonably believe are unsafe, illegal, excessively heavy, contaminated, or otherwise unsuitable for collection, transport, or disposal under applicable regulations.

3. Booking Process

You may request a Service by contacting us by telephone, email, or through our online booking channels where available. When you make an enquiry, we may ask for information including, but not limited to, your name, contact details, collection address, type and approximate volume of waste, access details, and preferred date and time for the Service.

The Service is booked once we confirm acceptance of your request, either verbally, by email, or in writing. Any estimated time of arrival or date given at the time of booking is an estimate only and may be subject to change due to traffic, operational issues, or unforeseen circumstances. We will use reasonable efforts to keep you informed of any significant delays or changes.

You are responsible for ensuring that all information you provide during the booking process is accurate and complete. If any information is incorrect or incomplete, this may affect the price, duration, or feasibility of the Service and may result in additional charges or cancellation.

4. Quotes and Pricing

We may provide you with an estimated quote based on the information provided at the time of your enquiry. This estimate is not binding and is subject to confirmation upon arrival at the collection address, once our team has assessed the actual volume, type, and condition of the waste, as well as access conditions.

The final price for the Service will be confirmed before work begins. If the amount or nature of the waste differs from that described at the time of booking, we may adjust the price accordingly. If you do not agree to the revised price, you may decline the Service, subject to any applicable call-out or cancellation charges.

Our prices may include labour, transport, disposal fees, and any applicable taxes, unless stated otherwise. Additional charges may apply for difficult access, extra labour time, special handling, or non-standard waste types.

5. Payments

Unless otherwise agreed in writing, payment for the Service is due in full on completion of the collection on the same day. We may accept payment by cash, bank transfer, or card payment, subject to the options available at the time of Service.

For business customers or regular contracts, we may agree credit terms in writing, including specific invoicing arrangements and due dates. If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate and may suspend further Services until all outstanding sums are settled.

You agree to pay all charges applicable to the Service, including any additional charges notified and agreed at the time of the collection. Failure to pay may result in legal action to recover unpaid sums and associated costs.

6. Access and Customer Responsibilities

You are responsible for providing safe and reasonable access to the property and to the waste that is to be collected. This includes ensuring that driveways, entrances, corridors, lifts, and stairways are unobstructed and safe for our team and vehicles.

If access is restricted, unsafe, or materially different from what was described at the time of booking, we may be unable to carry out the Service or may need to adjust the price. In such cases, a call-out or waiting time charge may apply.

You must ensure that waste is presented in a manner that is safe for handling. Sharp, dangerous, or contaminated items must be disclosed in advance. You must also ensure that items you ask us to remove are not subject to any third-party ownership, lease, or security interest, and that you have full authority to dispose of them.

7. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible. If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will usually apply, unless we have incurred specific costs in preparing for the Service.

If you cancel within 24 hours of the scheduled collection time, we reserve the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price, to cover our administrative, scheduling, and operational costs.

If our team arrives at the agreed address and is unable to complete the Service due to reasons within your control, such as lack of access or your absence where your presence is required, we may apply a call-out fee or charge a proportion of the quoted price.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or compliance with legal obligations. In such cases, we will use reasonable efforts to notify you and offer an alternative date or time.

8. Waste Regulations and Prohibited Items

We operate in accordance with applicable UK waste regulations and duty of care requirements. All waste collected will be transported and disposed of only at authorised facilities or by authorised carriers.

We do not normally collect hazardous or specialist waste, including but not limited to asbestos, clinical and medical waste, certain chemicals, solvents, oils, gas bottles, tyres, and certain electrical items requiring special treatment. If you have any such items, you must inform us in advance so that we can confirm whether we can lawfully and safely handle them and whether additional charges will apply.

You must not conceal hazardous or prohibited items within general waste. If such items are discovered, we may refuse to remove them, may adjust the price, or may terminate the Service. You may also be liable for any costs, penalties, or claims that arise from your failure to disclose prohibited items.

By using our rubbish removal and waste collection services, you confirm that all waste presented for collection is lawful to dispose of and that you have complied with any applicable legal obligations in relation to storage, segregation, and preparation of the waste.

9. Liability and Insurance

We will exercise reasonable care and skill in providing the Service. However, our liability to you is subject to the limitations set out in this section.

We accept no liability for pre-existing damage to your property or belongings. You are responsible for notifying our team of any fragile areas, vulnerable surfaces, or items of particular value that may be at risk during the Service.

To the fullest extent permitted by law, we are not liable for any indirect or consequential losses, including loss of profit, loss of business, loss of data, or loss of opportunity arising out of or in connection with the Service or these Terms and Conditions.

Our total liability to you for any loss or damage arising from or in connection with the Service, whether in contract, tort, or otherwise, shall be limited to the amount you have paid for the specific Service giving rise to the claim, except in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully excluded or limited.

We maintain insurance cover appropriate for the nature of our waste collection and rubbish removal activities. Details of our insurance can be provided on request.

10. Customer Indemnity

You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs, and expenses arising out of or in connection with any breach by you of these Terms and Conditions, including but not limited to any false or incomplete information provided at booking, unauthorised or hazardous waste presented for removal, or failure to obtain any necessary consents for disposal.

11. Delays and Events Beyond Our Control

We will use reasonable efforts to provide the Service at the agreed time and date. However, we are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, traffic conditions, accidents, breakdowns, strikes, or regulatory actions.

If performance of the Service is affected by an event beyond our control, we will contact you as soon as reasonably possible to arrange a revised time or an alternative solution.

12. Complaints and Service Issues

If you have any concerns or complaints about our rubbish removal or waste collection service, you should contact us as soon as possible, preferably within 48 hours of the Service taking place. We may ask for details of the issue and any supporting information so that we can investigate properly.

We will aim to handle complaints promptly and fairly. Where appropriate, we may offer a remedy, which may include re-performing part of the Service or offering a partial refund, at our discretion and subject to the circumstances.

13. Privacy and Data Protection

In providing the Service, we may collect and process personal information about you, such as your name, contact details, and service address. We will use this information only as necessary to manage bookings, provide the Service, process payments, handle queries, and comply with our legal obligations.

We will take reasonable steps to protect your personal data and will not share it with third parties except where required for the provision of the Service, for legal or regulatory purposes, or with your consent.

14. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, operational practices, or legal requirements. The version in force at the time of your booking will apply to that Service.

The current version of these Terms and Conditions will be made available on request. You are advised to review them periodically, especially if you make regular use of our rubbish removal or waste collection services.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Service, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided by Rubbish Removal Bermondsey.

By placing a booking for any rubbish removal or waste collection service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.