Rubbish Removal Bermondsey Privacy Policy

This Privacy Policy explains how Rubbish Removal Bermondsey collects, uses, stores, and protects personal data relating to our rubbish removal and associated services. It applies to all Rubbish Removal Bermondsey customers and prospective customers located in our service area, including individuals, households, landlords, businesses, and other organisations that engage or consider engaging our services.

Rubbish Removal Bermondsey is committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act, and to processing your data lawfully, fairly, and transparently.

Data Controller

For the purposes of data protection law, Rubbish Removal Bermondsey is the data controller in respect of the personal data we collect and use. This means we determine the purposes and means of processing your personal data. You can contact us using the details provided on our website or any of our standard business communications.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The personal data we may collect includes:

Identification and contact details, such as your name, address, postcode, email address, and telephone number.

Service details, such as the type of rubbish removal or clearance service required, property access details, preferred dates and times, and any instructions you choose to provide about the job or premises.

Billing and payment information, such as invoice address, payment status, and transaction details processed via our payment providers. We do not store full payment card details, but our payment processors may do so in accordance with their own obligations.

Communication records, including emails, messages, call notes, and any feedback or complaints you submit to us.

Website and usage data, such as information about how you use our website and services, including technical information like IP address, browser type, and device identifiers, collected through standard logging and analytics tools.

Marketing preferences, such as whether you have consented to receive marketing communications from us and your preferred contact channels.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us by phone, email, contact form, or any other communication method to request a quote, make a booking, or ask a question.

When you use our website or online tools, where technical and usage data may be captured through logs or analytics.

When we deliver services at your property and you or your representative provides additional information required to carry out the work.

From third parties where lawfully permitted, such as partners who refer you to us, payment processors that confirm transactions, or platforms where you have requested our services.

Lawful Bases for Processing

We rely on several lawful bases under data protection law for processing your personal data:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, delivering rubbish removal services, and managing payments and invoices.

Legal obligation. We may process your data where it is necessary to comply with legal obligations, such as accounting, tax requirements, and obligations relating to waste transfer documentation or health and safety.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, and where these interests are not overridden by your rights and freedoms. This includes managing our business, improving our services, responding to enquiries, preventing fraud, and ensuring the security of our systems and staff.

Consent. In some cases, we rely on your consent, for example for certain direct marketing communications where required by law. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in our communications or on our website.

How We Use Your Personal Data

We use your personal data to:

Provide and manage rubbish removal and related services you request from us.

Prepare and send quotes, confirmations, invoices, and receipts.

Communicate with you regarding bookings, enquiries, updates, and customer service matters.

Manage payments, refunds, and debt recovery where necessary.

Comply with legal, regulatory, and insurance requirements, including record keeping obligations.

Monitor usage of our website, improve our services, and ensure the security and performance of our systems.

Conduct customer satisfaction and feedback activities, where appropriate.

Send you information about our services and offers, where permitted by law and in line with your communication preferences.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

The specific retention periods may vary, but in general:

Customer records, including contact details, service information, and invoices, are normally kept for up to seven years from the end of our relationship, to satisfy tax and accounting obligations and to manage any potential claims.

Correspondence and enquiry records are usually kept for up to three years from the date of the last communication, unless they form part of a customer record that is retained for longer.

Website logs and analytics data are kept for a period that allows us to analyse performance and security, typically up to two years.

Where we rely on consent for marketing, we keep your contact details for as long as you remain subscribed or until you withdraw your consent.

At the end of the relevant retention period, personal data is securely deleted, anonymised, or otherwise disposed of in a secure manner.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as processors on our behalf. These processors only act on our instructions, are bound by confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your data.

Types of processors and third parties we may use include:

Payment service providers that process card payments and other transactions.

IT and hosting providers who support our website, booking systems, and communication tools.

Customer relationship and email service providers that help us manage communications and service updates.

Professional advisers such as accountants, auditors, and legal advisers, where necessary for our business operations and legal obligations.

Waste disposal and logistics partners where needed to fulfil certain services, and where limited contact or location information is required to complete the job.

We may also disclose personal data where required by law, regulation, or court order, or where it is necessary to establish, exercise, or defend legal claims.

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may operate or store data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data, such as using countries with an adequacy decision or implementing standard contractual clauses or equivalent safeguards in accordance with data protection law.

Security of Your Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include access controls, secure storage, and regular review of our procedures. However, no method of transmission or storage is completely secure, and you acknowledge that you provide data at your own risk.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to specific conditions and exemptions, these rights include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

The right to rectification. You can ask us to correct inaccurate data or complete incomplete data.

The right to erasure. In some circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You can ask us to restrict our use of your data in certain situations, such as while we are considering a request for rectification or objection.

The right to object. You can object to processing based on our legitimate interests or for direct marketing. Where you object to direct marketing, we will stop using your data for that purpose.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format or transfer it to another controller, where technically feasible.

The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, please contact us using the contact details provided on our website or in our communications. We may need to confirm your identity before responding to your request. We aim to respond within one month, or notify you if additional time is required.

Complaints

If you have concerns about how we handle your personal data, you should contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do so are available on the supervisory authoritys website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. Any changes will apply from the date we publish the revised version. We encourage you to review this policy periodically to stay informed about how we process your personal data.